Creating Lasting Relationships
Innovative solutions to enhance customer experiences and boost employee satisfaction
Elevate your Business with Nimbus
Nimbus delivers technology and services that drive better experiences for your business and your customers
Workforce Engagement
Workforce solutions
- Workforce Management – Planning, Forecasting and Scheduling
- Quality Management – Call recording, screen capture and analytics
- Performance Management – Setting goals, tracking and feedback
- Analytics and Reporting – Track contact centre metrics and gain data insights
- Gamification – Points, badges and leadership boards to motivate teams
Cloud, Hybrid or Premise
- IVR – Intelligent contact routing with self service functionality
- ACD – Sophisticated call routing ensuring minimal wait time and improved CSAT
- OMNI Channel – Unified customer experience across multiple channels
- Outbound Dialing – Proactive outreach targeting dialing
- CRM Integration – Full desktop mapping and API driven CRM connectors
Contact Centre
Services
Consult, Build and Deliver
- Business Solutions – We help our customers to realise their goals
- Training – Remote or onsite, here to help you get the best from your investment
- Solution Design – Our consultants will design the right solution for your needs
- Code Crafting – Our developers are here to buid the impossible
- WFM Specialists – We offer WFM expertise including Planning as a Service